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This invitation has expired. or has already been used.
Invite links last 7 days and work once. Ask an owner or admin for a new one.
The invite email didn't arrive
Invites come from invites@pricely.me. Ask your teammate to check spam, or copy the invite link from the Team page and send it yourself.
You can't see the Team page
Only owners and admins can manage the team.
Clients and payments
What you see
Fix
A client didn't get their portal PIN
Check the email on their client record matches what they typed, and ask them to check spam. They can request a new PIN after 2 minutes. See portal troubleshooting.
Clients don't see a Pay with Card button
Card payments need Pro and a fully connected Stripe account. See Stripe payments.
Stripe setup was not finished.
Open Settings›Payment Collection and click Continue Stripe setup.
A bank transfer arrived but the invoice is still unpaid
The invoice must be sent (not a draft), have a due date and a client email, and that reminder must be turned on. Reminders go out once a day. See Reminders.
A late fee wasn't added
The invoice must be overdue and a fee set in Invoice Settings. Fees are added at most once every 28 days.
A recurring invoice didn't appear
The first new invoice is created one period after you set up the schedule, as a draft, and nothing is created while a schedule is paused. See Recurring invoices.
You didn't get a notification email
Check the switch is on in Settings›Notifications and that your Business Profile email is right. See Notifications.
Your webhook isn't receiving events
The URL must be public and use https://. Click Send test in the webhook dialog to see your endpoint's answer. See webhook troubleshooting.
Account
What you see
Fix
For security, log out and sign back in… when deleting your account
Log out, sign in again, and delete within a few minutes.
You need a copy of your data
Download a backup from Settings›Data & Backup.
Still stuck?
Email support@pricely.me with a link to the page, a screenshot and your browser. We read every message.